Aircraft Technical Support Specialist

3 weeks ago


greensboro, United States Honda Aircraft Company Full time
Job Summary

We are seeking a skilled Aircraft Technical Support Specialist to join our team at Honda Aircraft Company. This role involves providing technical support to HondaJet Authorized Service Centers, customers, and resolving technical issues.

The ideal candidate will have a strong understanding of aircraft systems and assemblies, as well as excellent communication and problem-solving skills.

This is a challenging and rewarding opportunity for individuals who are passionate about aviation and customer service.

Responsibilities
  • Conduct planned and unplanned post-delivery customer visits and facilitate resolution of technical and customer satisfaction issues.
  • Set priorities and effectively escalate technical and/or aircraft operational concerns within the Customer's organization and Honda Aircraft Company.
  • Visit Authorized Service Centers (ASCs) and support onsite audits in accordance with the Standard Operations Manual.
  • Collaborate with the Technical Support and Engineering teams to troubleshoot and resolve uncommon technical difficulties.
  • Update management of customer's key aircraft operational and maintenance concerns / issues.
  • Understand the Flight Ready and Engine Maintenance Programs to support customers' questions on program agreements.
Requirements
  • Bachelor's degree from a four-year college or university in Business, Aviation Management, or a related technical field is required.
  • 5+ years of experience in general aviation is required.
  • Previous directly related work experience in customer support and/or product support is required.
  • FAA A&P license or equivalent civil aviation authority certification is required.
  • Fluent in Spanish is required.
Salary Information

Estimated salary range: $80,000 - $110,000 per year, depending on experience and qualifications.

Work Environment

This role requires approximately 30% travel, both domestically and internationally, with some overnight stays.



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