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Senior Living Lead Concierge
2 months ago
With a legacy of over 25 years in the flourishing senior living sector, Balfour is redefining retirement experiences through its exclusive collection of upscale boutique residences situated in highly sought-after markets. The essence of Balfour is characterized by a suite of premium services in care, dining, lifestyle enrichment, and architectural excellence, catering to individuals who appreciate a hospitality-focused way of life.
Benefits of Working at Balfour:
- Comprehensive medical, dental, and vision coverage for eligible staff - (Immediate Enrollment)
- 401k plan with employer matching
- Generous paid time off (PTO) and sick leave for both full-time and part-time employees
- Tuition Reimbursement Program
- Opportunities for Professional Development
- Employee Referral Bonus ($3,000 for each full-time referral)
- Programs for Employee Resident Referrals
Role Summary:
As a Lead Concierge, you will be stationed at the front desk, delivering exceptional concierge services. Your role will encompass leading, training, and mentoring fellow concierge team members. You will consistently anticipate the needs of our residents, ensuring solutions are provided proactively. The Concierge is dedicated to personalizing service delivery to cater to the unique requirements of each resident and visitor. The ideal candidate will also extend support to the life enrichment and administrative teams. This position is perfect for individuals who are collaborative, committed, and passionate about serving seniors.
WORK SCHEDULE: Full Time, Monday to Friday, 7:30 AM - 4:00 PM, with occasional evenings, weekends, and holidays as needed.
Qualifications: Proficient typing and computer skills, including familiarity with Microsoft Office. Previous experience with a multi-line switchboard is preferred. Strong problem-solving abilities, experience in customer service roles, and the capacity to manage multiple tasks in a dynamic environment are essential. Excellent communication skills are required to engage with others respectfully and with integrity while maintaining a customer-centric approach.
About Balfour Senior Living: Established in 1997, Balfour Senior Living has garnered national and international accolades for its stunning exterior architecture and sophisticated interior design, characterized by a vibrant color palette and an eclectic collection of fine art. Since launching its first community in 1999, Balfour has expanded to ten communities, with exciting new projects on the horizon. Balfour aims to be the most esteemed senior living organization in the United States.
Balfour Senior Living is an Equal Opportunity Employer (EOE)
