Patient Access Specialist Convenient Care

5 days ago


Pittston, Pennsylvania, United States Geisinger Health System Full time
Job Title: Patient Access Specialist Convenient Care

We are seeking a skilled Patient Access Specialist to join our team at the Geisinger Health System. This role is responsible for providing exceptional front-line support to patients, families, and caregivers in a fast-paced medical office environment.

About the Role:
This position is an excellent opportunity for a detail-oriented and compassionate individual who enjoys working in a dynamic healthcare setting. As a Patient Access Specialist, you will be responsible for ensuring smooth patient flow, accurate data entry, and exceptional customer service.

Responsibilities:
  • Coordinate patient check-in and registration processes, verifying demographic information and obtaining necessary signatures.
  • Assure all check-in procedures are completed efficiently, monitoring wait times and communicating updates to patients as needed.
  • Read and interpret insurance responses, applying general guidelines and insurance rank requirements to assign primary, secondary, and tertiary insurance per encounter.
  • Evaluate patient needs, identifying opportunities for additional services or referrals.
  • Communicate financial obligations to patients, collecting fees at time of service as required.
  • Maintain accurate records, processing multi-channel messages related to patient requests, appointments, referrals, prescriptions, and complaints.

Requirements:
High school diploma or equivalent (required); 1 year of experience in a medical office setting (preferred). Strong communication and interpersonal skills, with ability to work collaboratively in a fast-paced environment. Excellent organizational and problem-solving skills, with attention to detail and accuracy. Familiarity with electronic medical records systems and basic computer skills.

Benefits:
  • Competitive salary: $45,000 - $55,000 per year
  • Comprehensive benefits package, including health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Tuition reimbursement program
  • Generous paid time off policy


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