Contact Center Leadership Position in California

1 week ago


Vacaville, California, United States Travis Credit Union Full time
Job Overview

We are seeking a highly skilled Contact Center Manager to lead our team and drive exceptional customer service at Travis Credit Union. This role offers a competitive salary range of $65,915.20 - $81,411.20 annually, commensurate with experience.

About the Role

This is an exciting opportunity to join our dynamic team and contribute to our mission of building lifelong relationships with our members. As a Contact Center Manager, you will be responsible for overseeing daily operations, fostering collaboration, and improving contact center support channels. You will work closely with leadership to develop departmental plans, design and implement operational improvements, and maintain regulatory compliance.

Responsibilities:
  • Lead a high-performing team, providing guidance, motivation, and professional development opportunities.
  • Manage daily operations, including scheduling, staffing, and performance monitoring.
  • Foster collaboration and continuous improvement among team members.
  • Develop and implement process improvements to enhance efficiency and quality.
  • Maintain current and strategic regulatory knowledge to ensure departmental compliance.
Requirements:
  • Bachelor's degree in Business or related field, or equivalent work experience.
  • Minimum 4 years of supervisory experience, preferably in a contact center environment.
  • 5+ years of inbound call center experience.
  • Strong analytical skills, project management expertise, and excellent communication skills.
Benefits:
  • Competitive salary range of $65,915.20 - $81,411.20 annually.
  • Medical, dental, vision, life insurance, FSA, vacation/sick/holiday pay, matching 401(k), educational assistance, and annual bonus.
  • Fun perks like gym, ping pong table, and rest and relaxation room available at Corporate Headquarters.


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