Contact Center Leadership Specialist

2 weeks ago


Vacaville, California, United States Travis Credit Union Full time
Overview

Travis Credit Union is committed to providing outstanding member service through its Contact Center channels. As a Contact Center Leader, you will play a critical role in ensuring exceptional customer experiences and fostering collaboration among team members.

Job Summary

This position oversees the daily operations of the Contact Center, directing departmental activities and promoting process improvements. The ideal candidate will possess strong leadership skills, analytical abilities, and excellent communication skills.

Responsibilities
  • Oversee and direct the daily operation of the Contact Center, ensuring efficient handling of member inquiries and issues.
  • Develop and implement process improvements to enhance member satisfaction and reduce operational costs.
  • Foster a positive and engaging work environment, promoting teamwork and collaboration among Contact Center staff.
  • Maintain current knowledge of regulatory requirements and industry best practices to ensure departmental compliance.
Requirements
  • 4+ years of supervisory or leadership experience in a call center environment.
  • 5+ years of inbound call center experience.
  • Bachelor's degree in business or related field, or equivalent work experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
Compensation

The estimated annual salary for this position is $75,163, commensurate with experience. Travis Credit Union offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) program, and generous holiday and vacation policy.


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