Contact Center Leadership Role
7 days ago
Contact Center Management is a pivotal role at Travis Credit Union. As a key member of our team, you will be responsible for delivering exceptional member service through various channels, including phone, chat, and email.
About the Role
This leadership position requires strong project management skills to drive business outcomes while fostering a positive member experience. The ideal candidate will have expertise in banking and development, with the ability to engage effectively with both internal stakeholders and external members.
Key Responsibilities
• Ensure outstanding member service via Contact Center channels
• Collaborate with TCU leadership to develop and implement strategic initiatives
• Manage projects from inception to completion, ensuring timely delivery and high-quality results
• Build and maintain strong relationships with internal teams and external members
Requirements
• Bachelor's degree in Business Administration or related field
• 5+ years of experience in contact center management or a related field
• Strong project management skills, with experience in managing cross-functional teams
• Excellent communication and interpersonal skills
What We Offer
• Competitive salary range: $70,000 - $90,000 per annum, depending on experience
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunities for professional growth and development in a dynamic and supportive environment
Location
This role is based in [location], with opportunities for remote work.
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