Technical Support Specialist, Field Implementation Expert

4 weeks ago


Atlanta, Georgia, United States Teladoc Health Full time
Estimated Salary: $80,000 - $120,000 per year

Teladoc Health is a pioneering healthcare company that's transforming the industry. As an employee, you'll be part of a diverse community dedicated to delivering exceptional care and services. This role offers a unique opportunity to combine technical skills with clinical expertise, ensuring seamless installation and optimization of patient care devices.

About This Opportunity

This position requires travel to hospital locations in Florida, Georgia, and Alabama. You'll work closely with our logistics team to ensure timely delivery and setup of hardware, as well as coordinate with internal/external teams for issue resolution. Your strong technical skills and attention to detail will make you a valuable asset to our team.


Key Responsibilities
  • Support Revenue Targets: Align with delivery schedules to meet business objectives.
  • Manage Multiple Implementations: Coordinate concurrent device installations and troubleshoot any issues that arise.
  • Lead On-Site and Remote Installations: Optimize patient care devices and perform clinical area connectivity.
  • Coordinate with Logistics Team: Ensure on-time delivery and setup of hardware, as well as key internal/external teams for issue resolution.

Requirements
  • Bachelor's degree or equivalent in relevant field (e.g., Production/Manufacturing, Hardware Repair, Networking).
  • 3+ years experience supporting computer hardware with component level replacement and OS imaging.
  • Good understanding of troubleshooting, triage, and escalation processes, ability to operate in high-risk clinical environment.
  • Knowledge of remote access and control software, Kaseya experience ideal.
  • Experience with Windows Operating system support.
  • Advanced knowledge of wireless and networking protocols, working with customer networking teams to review network requirements.
  • Ability to abide by 3rd party Vendor credentialing requirements.

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