Customer Service Director

3 weeks ago


Renton, Washington, United States Volt Full time

Volt is seeking a skilled Customer Service Director to lead our customer support team in Renton, WA. As a key member of our team, you will be responsible for ensuring timely and effective resolution of customer inquiries, technical assistance, and aftersales services.

The ideal candidate will have excellent data analyzing and review skills, ability to teach and mentor, and Office 365 professional know how. SAP knowledge is preferred, but not required. The salary range for this position is $75,000 - $100,000 per year.

Key Responsibilities:

  • Lead and develop the customer support team
  • Streamline order process and management of outbound materials (finished goods & spare parts)
  • Manage online orders and coordination with Tech Dept for installs
  • Supervising day-to-day operations in the customer service department for all brands
  • Responding to customer service issues in a timely manner
  • Creating effective customer service procedures, policies, and standards
  • Maintaining accurate records and documenting all customer service activities and discussions
  • Assessing service statistics and preparing detailed reports


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