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Customer Service Representative

2 weeks ago


Renton, Washington, United States Insight Global Full time

About the Role

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We are seeking a skilled Customer Service Representative to join our team as a Prognostic Services Specialist.

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In this role, you will be responsible for researching vehicles eligible for prognostic services, contacting owners and fleets to determine the best course of action, and deploying appropriate service resources.

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You will also monitor job progress, provide timely updates to customers, document details of each activity associated with each incident, and communicate effectively with various team members to ensure that the appropriate actions are being pursued on behalf of the customer.

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Key Responsibilities:

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  • Research vehicles eligible for prognostic services">
  • Contact owners and fleets to determine the best course of action">
  • Determine and deploy appropriate service resources">
  • Monitor job progress and provide timely updates to customers">
  • Document details of each activity associated with each incident">
  • Communicate effectively with various team members to ensure that the appropriate actions are being pursued on behalf of the customer">
  • Provide non-emergency service scheduling for trucks">
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Requirements:

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To be successful in this role, you will need:

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  • 1-2 years of experience in a professional customer service role">
  • Exceptional customer service skills with proven ability to deal rationally with customers in difficult situations">
  • Excellent communication skills">
  • Strong PC capabilities">
  • Good organizational skills with the ability to effectively prioritize">
  • A self-starter who is effective in working under limited supervision">
  • Ability to work a flexible shift including nights, weekends, and/or holidays">
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Bonus Points:

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Bilingual (Spanish, French or Punjabi) is a plus, but not required. Reasonable mechanical aptitude, specific truck knowledge desirable but not required. Bachelor's degree or actively pursuing. Experience with SalesForce or other CRM experience desired.

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What We Offer:

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We offer benefits packages that start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.