Customer Service Director

5 days ago


Renton, Washington, United States All Ways Caring HomeCare Full time
Job Title: Customer Service Director

Join All Ways Caring HomeCare as a Customer Service Director and play a vital role in ensuring exceptional care and support for our valued clients.

About the Role:

We are seeking an experienced professional to oversee quality care, customer service, and employee performance. The ideal candidate will have prior experience in scheduling and management or supervisory roles.

  • Effective communication and problem-solving skills are essential for this position.
  • A people-person with excellent interpersonal skills is required to build positive relationships and partnerships.
  • This role requires strong organizational and time-management skills to efficiently manage client or employee needs with urgency.
Responsibilities:

The Customer Service Director will be responsible for:

  • Overseeing quality care and overall client satisfaction.
  • Supervising and providing guidance to caregivers who provide direct care to clients.
  • Managing employee scheduling, identifying problem situations, and implementing proactive solutions.
  • Maintaining strong and positive relationships with referral partners, payor sources, and clients.
  • Ensuring proper documentation and record-keeping.
What You Will Receive:

As a Customer Service Director at All Ways Caring HomeCare, you will receive:

  • Competitive pay with daily pay options available.
  • Tuition reimbursement and campus partnerships.
  • Retention and referral bonuses.
  • Benefits, Supplemental Plans, EAP, and 401K participation.
  • Career growth and development opportunities.

Estimated Salary: $23.00 - $28.50 per hour, depending on location and experience.



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