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Customer Service Representative

2 months ago

Denver, Colorado, United States Orkin Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Orkin, a leading provider of pest management services. As a key member of our customer service team, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Field incoming requests and schedule service visits to ensure timely and efficient delivery of our services.
  • Coordinate with our technicians to schedule appointments and optimize routes to minimize drive time and distance.
  • Use your excellent communication and interpersonal skills to resolve customer issues and concerns in a professional and courteous manner.
  • Monitor and update customer databases to ensure accurate and up-to-date information.
  • Participate in quality assurance processes to ensure that our services meet the highest standards of quality and excellence.
Requirements
  • Previous experience in customer service or sales is preferred.
  • High school diploma or equivalent required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.
  • Demonstrated ability to prioritize tasks and manage time efficiently.
Working Environment

Candidates must be comfortable sitting at a desk and working with a computer, keyboard, and other office equipment for extended periods of time. Ability to regularly lift and/or move up to 25 pounds is also required.