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Senior Director of Project Management

2 months ago

San Mateo, California, United States Cushman Wakefield Multifamily Full time

Job Summary

This role reports to the Regional Executive Account Director and is responsible for all aspects of service delivery for this account relationship to include profitability, performance, growth, and client satisfaction.

As the Senior Director of Project Management, this role will develop and oversee the successful delivery of two key project management services for our client:

  • Program Management Office (PMO) Leadership
    • Directly oversee the PMO team that governs the processes to deliver projects at our client's corporate headquarters.
    • Collaborate with our client to competitively bid projects with a budget value of over $1M USD.
    • Define and apply Cushman & Wakefield's project management policies, processes, methodology, and standards for the delivery of all projects.
  • Project Management Leadership
    • Lead a large project management team responsible for the tactical delivery of a high volume of projects at our client's corporate headquarters.
    • Manage projects with a budget value of less than $1M USD.

Key Responsibilities

  • Manage the financial and contract performance outcome of one or more account teams.
  • Maintain a thorough understanding of the client's business goals and strategies to align real estate services to contribute to these objectives.
  • Establish and implement the overall vision, strategy, and performance metrics to the applicable service lines.
  • Develop and maintain strong client relationships.
  • Implement and manage account governance process.
  • Provide disciplined contract management to meet superior delivery of all contract deliverables.
  • Contribute to the development of service delivery strategies, structure service delivery models, alternative pricing, and identify team members and lead multi-disciplinary teams preparing responses to RFPs and presentations.
  • Have a thorough understanding of the Cushman & Wakefield platform and identify existing and new opportunities for enhancing service solutions and capabilities.
  • Oversee risk mitigation and dispute resolution for client and Cushman & Wakefield.
  • Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning, etc.
  • Attract and maintain top talent and provide ongoing mentoring to team for superior performance.
  • Drive collaboration and performance of all partners, including Finance, HR, Sourcing, Legal, GCI, etc.
  • Responsible for revenue generation, account P&L management, profitability, and overall financial performance.
  • Contribute to the overall service and financial performance of Cushman & Wakefield through effective cross-selling and relationship/contract expansion.
  • Full-Lifecycle Project Leadership
    • Lead the teams responsible for the execution of projects from concept to completion, setting deadlines, assigning tasks, tracking progress, and ensuring successful delivery for both vendor and internal projects.
  • Resource Management Mastermind
    • Proactively forecast resource needs to achieve objectives and manage resources effectively and efficiently.
  • Team Builder and Mentor
    • Lead, mentor, and develop cross-functional project management teams, fostering a collaborative environment and a culture of continuous improvement.
  • Project Management Process Guru
    • Advise and lead the development of the processes, tools, and strategies to successfully manage project scope, timelines, and budgets.
    • Identify risks, develop risk mitigation strategies, and adjust to ensure project success.
  • Cushman & Wakefield and Departmental Leadership Liaison
    • Drive project transparency by regularly briefing Senior and Departmental Leadership within Cushman & Wakefield on account health, ensuring quality delivery through robust QA processes, and developing effective communication strategies.

Requirements

  • Bachelor's degree in Architecture, Engineering, Construction Management, Business Administration, or related field (Master's Degree or MBA are desired but not required).
  • Ten years of related account and project management experience in corporate real estate, as well as 5 years of management experience.
  • Expert-level knowledge of project and change management methodologies, techniques, processes (e.g., Project & Portfolio Management Methodology).
  • Proven experience in the development and successful management of a PMO overseeing both internal and external delivery teams managing corporate upfit projects in occupied work environments.
  • PMP or PgMP a plus.
  • Applicable experience and success managing the budget, cost, and profitability of a company or account.
  • Ability to influence without authority.
  • Comfortable promoting innovation and seeking ways to grow the business in a positive, trusted advisor capacity.
  • A passion to serve and exceed our client's expectations.
  • Demonstrated leadership ability to recruit, develop, and manage a high-performance team.
  • Motivated to build relationships at executive levels with technology, solutions, customers, and vendor groups.