Customer Service Representative

19 hours ago


Charlotte, North Carolina, United States Williams-Sonoma Full time
Customer Service Representative Opportunity

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring a seamless experience.

Key Responsibilities:
  • Address customer inquiries and concerns in a timely and professional manner
  • Provide product information, resolve issues, and place orders as needed
  • Utilize negotiation skills to resolve customer complaints and concerns
  • Process returns, issue replacements, and credits for damaged or defective merchandise
Requirements:
  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • Strong communication and problem-solving skills
  • Ability to work in a performance-based environment
What We Offer:
  • Competitive hourly rate of $15.00
  • 40% discount on most merchandise
  • Fun contests and rewards programs
  • Paid training and opportunities for advancement
Technical Requirements:
  • Full-size or all-in-one desktop computer or traditional laptop
  • Windows 10 or 11 Home, Pro, or Pro for Workstations
  • Mac OS 12 or newer
  • Google Chrome as the primary web browser
  • 6 GB RAM or higher, with 8 GB or higher recommended
  • External mouse, keyboard, webcam, and USB headset

Please note that a stable internet connection and a quiet workspace are required for this role. We will test your internet speed during the pre-hire process and throughout employment as needed.



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