Customer Service Representative
3 weeks ago
We are seeking a Customer Service Representative to provide exceptional customer service to our members, prospective members and guests at Planet Fitness.
Key Responsibilities:- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, taking prospective members on tours, signing up new members, and assisting the Club Manager as needed.
- Facilitate updates to member accounts and respond to member questions and concerns in a timely and professional manner.
- Maintain the neatness and cleanliness of the club, completing daily assigned tasks, helping with priority cleaning lists, and performing walk-around and bathroom checks periodically.
- Must be 18 years of age or older.
- High School diploma/GED equivalent required.
- Customer service background preferred.
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- A positive, upbeat attitude and a passion for fitness and health.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
The estimated salary for this position is $16.00 - $16.50 per hour.
Why choose this role?
This is an excellent opportunity to join our dynamic team and provide exceptional customer service to our members. You will have the chance to develop your skills and knowledge in customer service, working in a fast-paced environment. If you are passionate about fitness and health, and enjoy working with people, this could be the perfect role for you.
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