Senior Customer Support Representative

3 weeks ago


Philadelphia, Pennsylvania, United States Perun HR Full time

We are Perun HR, a forward-thinking organization seeking an experienced customer support professional to join our team in a remote capacity.

Compensation:

The estimated annual salary for this role is $42,000 - $55,000 based on national averages and industry standards. This figure takes into account the requirements of the position and the typical cost of living in various regions.

About the Job:

This telecommute opportunity presents an ideal chance for individuals who value flexibility and work-life balance to excel in their careers while contributing to our dynamic organization.

Key Responsibilities:

  • Deliver exceptional customer service through inbound calls, ensuring high levels of satisfaction and building strong relationships with clients.
  • Meet or exceed performance metrics related to call quality, first-call resolution, and customer retention.
  • Maintain proficiency in multiple systems and technologies to effectively navigate and resolve customer issues.
  • Collaborate with colleagues to address complex problems, share best practices, and drive continuous improvement within the team.
  • Develop and maintain knowledge of products or services, adapting quickly to updates and changes to provide accurate information to customers.
  • Demonstrate a patient and empathetic demeanor when interacting with customers, actively listening to concerns and providing personalized solutions.

Requirements:

To succeed in this role, you will need to possess:

  • A minimum of 2 years of experience in customer-facing roles, preferably in a call center environment.
  • A high school diploma or equivalent (GED) as a minimum educational requirement.
  • Strong verbal and written communication skills, enabling effective interaction with diverse customers and colleagues.
  • Excellent problem-solving abilities, allowing you to efficiently resolve complex customer complaints and issues.
  • A medical background or relevant experience in the healthcare industry is highly valued but not required.

Benefits:

As a member of our team, you can expect:

  • A competitive compensation package that includes the estimated salary range mentioned above.
  • A comprehensive benefits program, including health insurance, paid time off, and opportunities for professional growth and development.
  • A flexible work arrangement that allows you to balance your personal and professional life effectively.


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