Retail Customer Service Representative

2 days ago


Kokomo, Indiana, United States Rural King Full time

Rural King Farm and Home Store is a dynamic workplace that prioritizes associate growth, competitive benefits, and exceptional customer experiences.

With opportunities for advancement and a supportive environment, we strive to create a positive and rewarding workplace for our team members. Key highlights include:

  • 401(k) plan with 100% match on the first 3% of contributions and 50% of the next 2%
  • Healthcare plans
  • Virtual doctor visits
  • Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic's Complex Care Program
  • 15% Associate Discount
  • Dave Ramsey's SmartDollar Program (no cost)
  • Associate Assistance Program
  • RK Cares Associate Hardship Program
  • 24/7 Chaplaincy Services

This role plays a vital part in delivering top-notch customer service and ensuring seamless transactions. As a frontline representative, you will greet customers, process transactions accurately, and maintain a welcoming store atmosphere.

Key Responsibilities:

  • Greet customers with a friendly demeanor
  • Follow the Cashier script to assist customers through the transaction process
  • Execute cash management, return, layaway, and exchange policies
  • Introduce the benefits of the Rural King Visa card
  • Respond to incoming calls with impeccable phone etiquette
  • Execute cashier responsibilities, including stocking coolers and managing registers

Essential Qualities:

  • Exceptional customer service skills
  • Ability to navigate computer systems and software
  • Flexibility and adaptability in a fast-paced environment

The estimated salary for this position ranges between $25,000 and $35,000 per year, depending on location and experience. If you are passionate about delivering excellent customer experiences and growing your career, consider joining our team at Rural King Farm and Home Store.



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