Customer Support Associate

5 days ago


Kokomo, Indiana, United States State Farm Insurance Full time

Job Overview
As a Customer Service Representative at State Farm Insurance, you will be responsible for providing exceptional customer service and support. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.

About the Role
We are seeking a highly motivated and organized individual to join our team as a Customer Service Representative. In this role, you will assist customers with inquiries, complaints, and policy changes, as well as provide accurate and timely information regarding insurance products and services.

Responsibilities

  • Assist customers with inquiries, complaints, and policy changes
  • Provide accurate and timely information regarding insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with team members to ensure customer satisfaction
  • Maintain accurate customer records and update information as needed

Requirements
The successful candidate will possess excellent communication skills, the ability to multitask, and strong problem-solving skills. Additionally, they will have knowledge of insurance products and services and be able to stay up-to-date on industry trends and changes in insurance policies.

Salary Information
The estimated salary for this position is $50,000 - $65,000 per year, depending on experience.



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