Field Service Technician III

4 weeks ago


Trenton, New Jersey, United States Rivian Full time
About Rivian

Rivian is a pioneering company that aims to keep the world adventurous forever. Our team is passionate about the outdoors and dedicated to protecting it for future generations.

Job Summary

The Field Service Technician III will be responsible for delivering exceptional customer experiences at our service locations. This role involves working closely with internal partners to assist with service needs and coordinate with various teams.

To succeed in this position, you must have a customer-centric approach, thrive in dynamic environments, and possess a creative and flexible mindset. Experience in automotive, process standardization, continuous improvement, and managing escalations is highly valued.

Responsibilities
  1. Support pre-production vehicle builds by assisting cross-functional teams.
  2. Travel to locations as required until the local Service Center opens, including production plants.
  3. Operate remotely until the local service center opens, if applicable.
  4. Follow Rivian repair procedures with efficiency and quality.
  5. Perform or assist with diagnosis, repairs, installations, and inspections on vehicles.
  6. Conduct road tests to ensure repair quality.
  7. Manage parts operations, including ordering, receiving, shipping, and inventory.
  8. Stay up-to-date with technical skills and required training.
  9. Support campaigns and containment initiatives.
  10. Maintain accurate expense reporting as needed.
  11. Work with a collaborative attitude and team spirit in a dynamic environment.
  12. Provide service support to the field to support the Service organization.
Qualifications
  • HS Diploma or GED preferred.
  • Graduated from an accredited automotive repair school preferred.
  • 5 or more years' experience in a traditional automotive repair shop preferred.
  • Proficient in using hand tools and power tools.
  • Proficient in navigating a laptop or computer in a Windows or Mac environment.
  • Know basics of diagnosis and workflows.
  • Able to read electrical schematics.
  • Limited Diagnostic exposure.
  • Understands how high voltage and low voltage electricity works.
  • Able to perform tire repair and vehicle alignment.
  • Some hybrid repair background is a plus.
  • Can diagnose and explain basic vehicle electronic communications.
  • Able to drive non-commercial truck and trailer preferred.
  • Able to travel up to 75% of the time, or as needed.
Additional Requirements
  • Ability to properly document repairs completed and in process.
  • Shifts may include evening, overnight, or early morning hours.
  • Technicians on the night shift will receive a 15% hourly differential in addition to their base hourly pay between the hours of 6 PM - 6 AM.


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