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Business Process Analyst with EMR Expertise

2 months ago

Irwindale, California, United States Jobot Full time
About the Role

This is a unique opportunity to join Jobot as an EMR Manager, where you will oversee Electronic Medical Record access management functions. You will interact with partner hospitals to establish and maintain EMR access for internal staff assigned to each hospital in its designated service area.

Key Responsibilities
  • Obtain and maintain remote and onsite access privileges to partner electronic healthcare records (EMR) systems.
  • Onboard new staff, setting up authorization for EMR access accounts, training, privacy requirements, and their responsibilities on maintaining accounts.
  • Maintain SharePoint reference lists for staff access status lookup.
  • Update lists of all staff and their current access rights by hospital for reporting to Directors.
  • Assist staff with reapplying for access privileges if revoked.
  • Provide staff termination notifications to partner hospitals and update internal records.
  • Monitor EMR Support Service Desk mailbox and assist with issues as needed.
  • Develop reporting to each group using EMR to indicate current status of access rights.
  • Develop relationships with each hospital or partner that has an EMR system (EPIC, Cerner, McKesson, etc.) to maintain local contacts and secondary resources for access needs.
  • Coordinate with the Hospital Development Department to ensure necessary contacts with each Hospital partner.
  • Implement automation to reduce end-user complications and streamline the process of obtaining and maintaining access rights to EMR systems.
  • Meet regularly with Organ, Hospital Development, Donor Records, and Donor Operations staff to ensure proper alignment with access needs.
  • Travel to remote offices to interact with staff/management on their EMR-specific needs.
  • Maintain documentation on EMR-related meetings and processes on designated Microsoft Team Sites.
  • Provide emergency support for EMR access issues during and after business hours.
  • Offer after-hours call support, including password resets and on-call emergency support on a rotation basis.
  • Be available to travel to alternate business sites as needed.
  • Aid in maintaining business continuity and emergency response plans, maintaining current knowledge of plan executables, and responding to crises in accordance with crisis response plans.
  • Identify problem areas in a timely and accurate manner, providing end-user training and assistance where required.
  • Create educational instruction for end-users as needed.
  • Develop help sheets and frequently asked questions (FAQ) lists for end-users.
  • Stay up-to-date with organ procurement organizations (OPOs) industry direction, guidance, and requirements, including HIPAA, CMS, FDA, UNOS, AOPO, AATB, and EBAA.
  • Participate in audit events as needed.
Requirements
  • Generalist knowledge in various IT areas, such as networking, desktop support, and security, and methods used in those areas.
  • Strong communication and documentation skills.
  • In-depth experience with Microsoft Active Directory.
  • Application support experience with Microsoft products and Cloud-based applications such as Office 365 and Office Suites.
Preferred Qualifications
  • Degree in IT technology or administration.
  • Minimum 4 years of hands-on IT experience in a Microsoft Windows environment, preferably in the healthcare industry.
  • MCSA, A+, Network+, Security+ certifications.
  • Vendor or Industry Certification in a specific EMR system.