Hotel Reception Specialist

4 weeks ago


Fargo, North Dakota, United States Fargo Clubhouse Hotel & Suites Full time
Position Overview: We are seeking a friendly and professional Guest Services Representative to join our team at Fargo Clubhouse Hotel & Suites. This role involves overseeing all elements of guest accommodations. You will greet incoming guests, issue room keys, handle reservations, and provide detailed information regarding our facilities, pricing, and services. Both full-time and part-time positions are available, with a preference for candidates who can work weekends.

Employee Benefits
  • Health and Dental Coverage
  • Paid Time Off
  • Competitive Salary
  • 401(k) Retirement Plan
  • Life Insurance
  • Disability Coverage
  • Discounted Hotel Stays
  • Continuous Training and Career Advancement
Key Responsibilities
  • Execute all check-in and check-out procedures
  • Handle online and telephone reservations
  • Advise guests on payment options and verify credit card information
  • Register guests by collecting essential details (such as contact information and stay dates)
  • Welcome guests upon arrival and allocate rooms accordingly
  • Provide comprehensive information about our hotel, available accommodations, pricing, and amenities
  • Address guest complaints promptly and professionally
  • Coordinate with housekeeping to ensure all rooms are clean and well-equipped for guests' needs
  • Confirm group bookings and arrange personalized services for VIP guests and event participants
  • Promote additional services and amenities when suitable
  • Maintain accurate records of reservations and payments
Required Qualifications
  • Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
  • Familiarity with hotel reservation systems, such as OnQ or Opera
  • Strong customer service background
  • Excellent communication and organizational abilities
About Our Company: At Fargo Clubhouse Hotel & Suites, we pride ourselves on our commitment to hospitality. Our team of dedicated professionals is focused on maximizing guest satisfaction while ensuring operational excellence. We are continuously expanding our team and are eager to welcome motivated individuals who share our passion for service.

We are an equal opportunity employer and uphold a policy of non-discrimination and harassment in all aspects of employment.

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