Hotel Reception Specialist
4 weeks ago
Employee Benefits
- Health and Dental Coverage
- Paid Time Off
- Competitive Salary
- 401(k) Retirement Plan
- Life Insurance
- Disability Coverage
- Discounted Hotel Stays
- Continuous Training and Career Advancement
- Execute all check-in and check-out procedures
- Handle online and telephone reservations
- Advise guests on payment options and verify credit card information
- Register guests by collecting essential details (such as contact information and stay dates)
- Welcome guests upon arrival and allocate rooms accordingly
- Provide comprehensive information about our hotel, available accommodations, pricing, and amenities
- Address guest complaints promptly and professionally
- Coordinate with housekeeping to ensure all rooms are clean and well-equipped for guests' needs
- Confirm group bookings and arrange personalized services for VIP guests and event participants
- Promote additional services and amenities when suitable
- Maintain accurate records of reservations and payments
- Previous experience as a Hotel Front Desk Agent, Receptionist, or in a similar capacity
- Familiarity with hotel reservation systems, such as OnQ or Opera
- Strong customer service background
- Excellent communication and organizational abilities
We are an equal opportunity employer and uphold a policy of non-discrimination and harassment in all aspects of employment.
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