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Customer Service Representative

2 months ago

Bangor, Maine, United States Rollins Full time
Customer Service Specialist

At Rollins, we're committed to helping protect the world where we live, work, and play. As a Customer Service Specialist, you'll play a critical role in delivering exceptional service to our customers.

Key Responsibilities:

  • Contact customers to schedule and confirm service appointments
  • Schedule appointments for technicians to minimize drive time and/or distance as needed
  • Perform outbound calls to customers to follow-up on service received
  • Receive payments from past due customers
  • Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules
  • Reschedule unserviced accounts within 24 hours
  • Answer inbound customer service calls with an open, friendly greeting
  • Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers

We Offer:

  • Competitive hourly pay
  • Quality, comprehensive training programs

Requirements:

  • 2 years of proven customer service experience
  • Proficiency in MS Outlook, Word, and Excel

Preferred Qualifications:

  • 3-4 years of scheduling or dispatch experience in a service industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities