Customer Service Representative

3 days ago


Lexington, South Carolina, United States Caliber Collision Centers Full time
Job Title: Customer Service Representative

About the Role:
We are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service and support to internal and external customers.

About the Job:
This role is an exciting opportunity to work in a fast-paced environment where you will have the chance to make a real difference in people's lives. You will be part of a dynamic team that is dedicated to delivering outstanding results and exceeding customer expectations.

Responsibilities:
- Provide exceptional customer service and support to internal and external customers
- Coordinate Rental Car/Tow companies to provide one-stop service to all customers
- Monitor work volume scheduled for the center and recommend load level requests when necessary
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes

Requirements:
- 1+ years of experience within a customer-facing environment
- Effective verbal and written communication skills
- Ability to navigate multiple software systems, i.e., Microsoft Office Suite
- Work through competing priorities and adapt easily to a fast-paced environment

Benefits:
- Industry Comparable Pay - $18-$22 per hour
- Paid Vacation & Holidays - begin accruing day 1
- Career growth opportunities - we promote from within
- A career for life - you'll gain hands-on experience within a production shop

About Us:
Caliber Collision Centers has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair providers across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts, and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care.

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