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Member Service Representative

2 months ago


Tucson, Arizona, United States Pima Federal Credit Union Full time
Member Service Representative Job Description

Pima Federal Credit Union is seeking a highly motivated and customer-focused Member Service Representative to join our Digital Solutions Center team. As a key member of our team, you will be responsible for providing exceptional service to our members, promoting financial products and services, and ensuring a positive experience for all interactions.

Key Responsibilities:
  • Assist members with online banking inquiries, Zelle support, mobile and online support, debit card maintenance, and loan maintenance.
  • Accept loan applications via telephone and provide excellent customer service.
  • Stay up-to-date on all credit union products and services to effectively promote them to members.
  • Meet individual and team goals, while maintaining a positive and professional attitude.
Requirements:
  • High school diploma or equivalent.
  • One year of financial institution experience as a Teller or Member Service Representative or Call Center Representative, or similar role.
  • Call Center Experience preferred.
  • Intermediate level proficiency with computers and software applications, including Microsoft Office Suite.
  • Working knowledge of Symitar (Episys) preferred.
  • Bilingual - English/Spanish (preferred).
What We Offer:
  • A comprehensive benefits package, including insurance, retirement plans, and paid time off.
  • A robust wellness program and access to on-demand pay and on-one financial planning.
  • A healthy work-life balance and opportunities for professional growth and advancement.
About Pima Federal Credit Union:

Pima Federal Credit Union is a not-for-profit financial cooperative that has been serving our community since 1951. We are committed to delivering smart, simple, and personal financial solutions to our members. As a full-time employee, you will be part of a dynamic team that values relationships and not transactions.