Operations Manager

6 days ago


Orlando, Florida, United States Metropolis Full time

About Us

Metropolis is an innovative artificial intelligence company leveraging computer vision technology to revolutionize everyday experiences, starting with frictionless checkout-free parking. Our mission is to empower millions of consumers to effortlessly 'drive in and drive out.'

The Opportunity

We are seeking a results-driven Senior Operations Manager to lead our operations at assigned locations, ensuring seamless execution of tasks and superior customer experiences.

Responsibilities

  • Customer Satisfaction: Resolve client requests efficiently, proactively communicate improvements, and guarantee every moment matters for clients.
  • Location Oversight: Conduct regular visits to verify operating procedures, identify problems, and suggest operational enhancements.
  • Team Support: Be responsive during off-duty hours to support team members and clients.
  • Financial Management: Manage accounts within budget, recommend adjustments for unforeseen variances, operate revenue protocols, and follow daily deposit procedures.
  • Team Development: Hire, train, develop, and supervise a diverse team of employees, identifying proper staffing levels for duties and customer satisfaction.

Requirements

  • A minimum of 5 years of management experience.
  • Bachelor's degree preferred.
  • Proven ability to lead and motivate team members.
  • Prioritize delivering exceptional customer experiences and client satisfaction by finding unique problem-solving solutions.
  • Experience creating and maintaining budgets.
  • Strong communication and collaboration skills across all organizational levels.
  • Proficiency in various computer applications, including Microsoft Office Suite.

What We Offer

At Metropolis, we strive to create a positive work environment where diversity, equality, and inclusion thrive. As an equal opportunity employer, we provide employment opportunities without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.


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