Client Relations Specialist

2 months ago


Decatur, Illinois, United States Tidewater Consulting Services Full time
Tidewater Consulting Services is seeking dedicated individuals to enhance our expanding Customer Service division. As a Customer Engagement Representative, you will play a pivotal role in connecting with clients and understanding their needs.

The ideal candidate will possess prior experience in customer relations or a similar field, exhibit strong multitasking capabilities, and demonstrate exceptional follow-up skills. Our mission is to foster trust in our brand through outstanding service.

Key Qualifications:
  • 6 months to 1 year of direct customer service experience
  • Dependable and professional with strong ethical standards
  • Exemplary organizational skills and keen attention to detail
  • Ability to innovate and deliver solutions efficiently
  • Open to feedback, with a positive outlook and a willingness to learn
Core Responsibilities:
  • Client Support and Networking - Build and maintain a network to identify potential customers. Engage directly with clients to assess and understand their market requirements.
  • Revenue Generation and Sales Achievement - Showcase the features and benefits of our products or services to secure new accounts.
  • Client Satisfaction through Transparency - Adhere to company standards and address any issues that arise during the sales process and service agreement.
  • Account Management - Maintain ongoing communication with current and past clients; provide relevant enhancements, upgrades, and follow up on referrals.
  • Reporting - Keep detailed daily records of activities, orders, sales, and team performance.
Individuals with experience in the following areas often excel in this role: customer service, client relations, consulting, communication, teamwork, leadership, entry-level management, hospitality, sports, internships, marketing, account management, outreach, and training.

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