Self-Sufficiency Specialist III

5 days ago

Decatur, Illinois, United States Commonwealth of Virginia Full time
Job Summary: The Commonwealth of Virginia seeks a highly skilled Self-Sufficiency Specialist III to join our team. As a key member of our public assistance team, you will provide consultation on complex cases and work on assignments that require dealing with sensitive and confidential information.

Key Responsibilities:

* Make determinations of eligibility for programs, evaluate data gathered through interviews and client/worker investigations, investigate and verify client finances, residency, employment resources, and related matters.
* Monitor efficacy, trends of programs, and complete seasonal, quarterly, and yearly reports.
* Participate on task forces, strategic planning, mentoring volunteers, students, and new employees, teaching classes, and conducting outreach.
* Provide statistical data and other information to support budget requests.
* Interview clients who provide questionable or fraudulent statements and information and determine program eligibility.
* Explain programs, and the rights and responsibilities of applicants and recipients, and conduct follow-up as needed.
* Carry a caseload of clients receiving public assistance and employment services that involve complex issues.
* Develop employment/child care plans for customers facing the most complex situations.
* Serve as a resource to staff and the public concerning employment services, VIEW, other public assistance programs, and eligibility requirements.
* Supervise and develop job readiness and job search workshops.
* Work with employers in developing job opportunities for clients and hosting job fairs.
* Answer questions related to policies and procedures.
* Maintain records, prepare reports, and submit summaries and information as required.

Requirements:

* Considerable knowledge of applicable laws, codes, policies, and procedures related to public assistance, employment services, and child care programs.
* Basic human behavior.
* Financial assistance programs sufficient to determine benefits eligibility.
* Human services programs and how each interrelates.
* The strategic planning process.
* Mathematics to calculate percentages, formulas, and averages to solve mathematical problems.
* Interviewing techniques such as data collection, interrogation, and investigation.
* Employment services.

Skills:

* Skill in operating a personal computer and the associated office and agency software.

Abilities:

* Demonstrated ability to manage complex cases, apply public assistance, employment services, and child care programs, policies, and regulations sufficient to make eligibility and employability decisions independently.
* Identify customers' employment needs and develop employment plans responsive to those needs.
* Speak in public, promoting agency programs.
* Communicate orally and in writing with a broad spectrum of individuals to include, but not limited to, customers, employers, courts, and medical professionals in person and on the phone.
* Interview, gather information, re-evaluate each client's situation, and make referrals.
* Determine a client's ownership share in situations where multi-ownership exists.
* Assess client's needs through collection and analysis of employment history and pertinent personal, family, and cultural information.
* Use various types of automated technology to establish and maintain case records, access data such as estates, retirement accounts, and real estate, reports, and manipulate data.
* Maintain professional ethics related to confidentiality.
* Exercise sound judgment, discretion, tact, and resourcefulness in solving problems and drawing logical conclusions.
* Establish and maintain effective working relationships with applicants and recipients, other public and private agencies, associates, and the public in a positive and tactful manner under sometimes stressful situations.

Education and Experience:

Same as required in Self-Sufficiency Specialist II with additional related work experience in benefit programs and employment service OR any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

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