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Client Relations Specialist

2 months ago

Marion, Indiana, United States Summers North Full time
Job Overview

Summers North is seeking a dedicated full-time Customer Service Representative - CSR - Dispatcher who excels in delivering exceptional customer support in a dynamic setting.

This role within our HVAC and plumbing company offers a competitive hourly wage ranging from $16.00 to $18.00 and follows a full-time schedule of Monday to Friday, from 7:30 AM to 4:30 PM, including a 1-hour lunch break. Employees will benefit from comprehensive benefits such as immediate access to health, dental, and vision insurance, two weeks of paid vacation, a paid day off for birthdays, unlimited spiff incentives, opportunities for advancement, and a company-matched 401(k) plan. We also promote a positive work culture with team outings, monthly lunches, and a supportive atmosphere.

Key Responsibilities

As a Customer Service Representative - CSR - Dispatcher, your primary responsibility will be to ensure that our clients receive top-notch service. You will manage incoming calls, dispatch service requests to our technicians, and play a crucial role in scheduling to enhance client satisfaction. Your day will involve:

  • Engaging with clients and technicians to keep everyone informed.
  • Handling various administrative tasks while maintaining a focus on customer service.
  • Ensuring smooth operations and high levels of client satisfaction.

Qualifications

  • Basic computer proficiency.
  • Familiarity with Microsoft Office Suite, particularly Excel and Word, is advantageous.
  • Strong verbal communication skills.

If you possess excellent multitasking abilities, a professional demeanor on the phone, and a commitment to customer satisfaction, we encourage you to consider this opportunity.