POS Support Specialist

2 weeks ago


Los Angeles, California, United States United Merchant Services Full time
Job Summary

We are seeking a highly skilled POS Support Technician to join our team at United Merchant Services. As a key member of our POS department, you will be responsible for providing top-notch technical support to our merchants and resellers.

Key Responsibilities
  • Provide phone support to merchants and resellers, resolving issues in a timely and professional manner.
  • Document all issues and maintain accurate records.
  • Prepare and stage POS hardware and software for deployment.
  • Maintain and repair POS department equipment and tools.
  • Test and evaluate software and hardware issues, documenting findings.
  • Provide training to associates, merchants, and resellers on POS systems and equipment.
  • Install and configure software, hardware, cables, and networks.
  • Monitor system performance and troubleshoot issues.
  • Provide documentation as required.
Requirements
  • Resourcefulness and problem-solving aptitude.
  • Excellent communication skills.
  • Bi-lingual in English & Korean.
  • POS/PC support related experience preferred.
  • Able to work off-site occasionally.
  • Business travel may be required.
  • Able to lift up to 50 lbs.
Benefits
  • Medical, Dental, and Vision Insurance.
  • 401K.
  • Life Insurance.
  • PTO.
  • Pay rate: $21/hr - $25/hr DOE.


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