Crisis Support Specialist

2 weeks ago


South Bend, Indiana, United States YWCA North Central Indiana Full time
Make a Difference in the Lives of Women and Children

Are you passionate about helping others and making a positive impact in your community? Do you want to work for an organization that truly makes a difference in the lives of women and children? If so, we encourage you to apply for the Crisis Support Staff position at YWCA North Central Indiana.

About the Role

This part-time position is responsible for maintaining the security of our building, answering crisis calls, and determining eligibility for services. You will also be responsible for providing information and referrals to callers and residents, as well as communicating client information to appropriate staff.

Responsibilities
  • Conduct lethality screens and safety plans with all victims at intake or on crisis calls
  • Greets persons coming to YWCA, answers questions about programs, and gives directions when requested
  • Maintains security of client entrance of building, monitors security system
  • Handles crisis line and documents calls
  • Assists with intakes
  • Answers residential phone lines and takes accurate messages as necessary
  • Distributes client mail
  • Assists residents with minor problems and emergencies
  • Serves as a positive role model for clients
  • Maintains custody of medication for all residents and ensures all medication taken is logged
  • Reports any suspected child abuse immediately
  • Maintains confidentiality
  • Participates in regular staff meetings and trainings
Requirements

We are looking for a highly motivated and compassionate individual who is able to work well under pressure and maintain accurate records. A high school diploma or equivalent is required, and an associate's or bachelor's degree is preferred. Experience working with women and children in a social service setting is desirable.

We offer a competitive salary and benefits package, as well as the opportunity to make a real difference in the lives of women and children in our community.



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