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Pipeline Scheduling Specialist I/II/Sr
2 months ago
Boardwalk Pipelines, LP is a limited partnership engaged in the midstream sector of the natural gas and natural gas liquids industry, offering essential transportation and storage solutions for our clientele.
Our extensive network, comprising 14,000 miles of pipeline and storage facilities, ensures diverse market access for producers and end-users who rely on dependable natural gas supplies for power generation, residential heating, or petrochemical feedstock.
We possess the expertise, insight, and adaptability to tailor service offerings and implement system enhancements that cater to our customers' requirements across the 13 states in which we operate. As a sustainability-focused organization, we are dedicated to environmental protection while delivering this vital energy source. This commitment extends to our customers, employees, and the communities we serve.
We integrate environmental stewardship, safety, and compliance into our daily operations and strive to strengthen and support the communities we impact.
We are currently seeking a Scheduling Analyst I/II/Sr for our Houston, TX office.
POSITION OVERVIEW:
Scheduling Analysts in Boardwalk's customer services team play a crucial role in delivering front-line support to both external and internal customers concerning capacity release, nominations, confirmations, scheduling, allocations, and imbalances, thereby enhancing customer satisfaction and loyalty.
This team is instrumental in identifying and executing enhancements to the gas management systems, ensuring alignment with Boardwalk's business objectives as well as the needs of internal and external customers.
Key Responsibilities:Pipeline Scheduling and Customer Service:
Oversee and support customer activities related to nominations, confirmations, scheduling, and path balancing.
Backup Responsibilities:
Engage in a rotation that encompasses regular office hours and after-hours coverage during the week, along with on-call duties as required for holidays and weekends.
Customer Service:
Evaluate customer activity against contractual and pipeline operational constraints; relay critical information to aid customer decision-making; schedule pipeline operations within contractual and operational guidelines, provide training and support for the gas management system, and address inquiries from customers and operators. Initially, the Scheduling Analyst will manage simpler customer accounts, progressing to more complex and larger accounts as they gain knowledge and experience.
Confirmations/PDA Maintenance:
Execute Confirmations at designated locations and ensure that all non-OBA locations maintain a valid PDA or adhere to the default tariff allocation.
Imbalance Management:
Monitor and proactively manage shipper, location, and OBA imbalances in collaboration with Gas Control, and engage with relevant shippers and operators to mitigate imbalances.
Collaborate in teams to devise and implement strategies aimed at enhancing the Internet Website to meet the needs of internal and external customers; test system defects and enhancements as assigned.
Adhere to federal regulations, industry standards, tariff provisions, company policies, BWP FERC Regulatory Compliance Plan, and Sarbanes Oxley Compliance Plan.
Negotiate with customers, whether internal or external, to develop solutions or recommend services to address nomination, scheduling, and imbalance challenges.Utilize available resources effectively to achieve objectives.
Establish and nurture effective relationships with customers to understand their priorities and gain insights into their business needs, thereby maximizing customer satisfaction and loyalty while contributing to the development and introduction of service enhancements.
REQUIRED SKILLS, KNOWLEDGE, AND EXPERIENCE:0-5 years of scheduling experience in Natural Gas, Pipeline, or a related field.
Availability for rotating and after-hours schedules.
Exceptional numerical and detail-oriented skills.
Excellent verbal and written communication abilities.
Strong organizational and interpersonal skills.
Capability to collaborate effectively with peers and customers.
Ability to perform under pressure and meet deadlines.
Proficient in MS Word and Excel.
Strong analytical skills.
Ability to manage multiple tasks and prioritize effectively.
PREFERRED SKILLS, KNOWLEDGE, AND EXPERIENCE:
Experience in the natural gas industry.
Background in system development and outcome testing.
REQUIRED EDUCATION:
Bachelor's degree in Business, Engineering, or Accounting disciplines.
ADDITIONAL INFORMATION:
Boardwalk Pipelines, LP maintains a drug-free workplace and will require pre-employment drug and substance abuse testing prior to hire. Boardwalk Pipelines, LP is an equal opportunity/affirmative action employer.
All applicants will be considered for employment regardless of race, color, religion, age, sex, gender identity, national origin, veteran, or disability status.
