Multilingual Customer Service Representative
3 weeks ago
As a Multilingual Customer Service Representative at PrideStaff - Las Vegas, you will have the opportunity to work with various industries serving conventions, entertainment, sports, hospitality, gaming, finance, manufacturing, distribution, transportation, utilities, construction, government, and professional services. With our expertise in these sectors, we strive to find candidates who fit perfectly with our clients' needs and company cultures.
About Us:
- We are a Veteran-Owned Business of the Year 2016.
- We serve the entire Clark County, NV (2M+ population) area.
Job Responsibilities:
Key Duties:- Receives utility payments from the public; operates cash registers and makes change; performs arithmetic calculations and verifies totals.
- Posts, adjusts, and balances cash drawers for bank deposits; documents petty cash withdrawals; reconciles petty cash drawers and submits paperwork for reimbursement.
- Responds to customer concerns and complaints regarding utility bills, water waste, late penalties, consumption levels, water quality, and conservation.
- Processes requests for new utility accounts, account closures, payment arrangements, direct pay applications, and letters of credit; prepares disconnection notices and arranges service disconnections.
- Reviews and resolves errors in billing and collections reports; researches customer accounts for misapplied payments, discrepancies, delinquencies, returned checks, and ownership records.
- Ability to speak, write, and read Spanish.
- Bachelor's degree or equivalent experience required.
- Previous customer service experience preferred.
Work Environment:
- This is a full-time position.
- The salary range for this role is $45,000 - $65,000 per year, depending on experience.
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