Retail Operations Manager

1 day ago


Garden Grove, California, United States Great Wolf Lodge Full time
Job Title: Retail & Attractions Supervisor

At Great Wolf Lodge, we are seeking a highly motivated and experienced Retail & Attractions Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily retail and attractions operations, ensuring a seamless guest experience, and driving business growth.

Key Responsibilities:
  • Supervise and coordinate daily retail and attractions operations, including gift shops, arcades, and attractions, to ensure exceptional guest service and maximum profitability.
  • Provide coaching, guidance, and recognition to team members to enhance their skills and performance.
  • Collaborate with department leaders to develop and implement action plans to improve guest service and pack member engagement.
  • Monitor and maintain accurate inventory levels, ensure compliance with safety standards, and troubleshoot equipment issues.
  • Participate in recruitment and selection of talent for retail and attractions, and assist in developing and implementing training programs.
Requirements:
  • High School diploma or equivalent required; Associate's degree or higher in hospitality or related field preferred.
  • Minimum 1 year of experience in retail or hospitality leadership role; previous experience in a large family resort or hotel an asset.
  • Proficient in Microsoft Office and general software systems; ability to work flexible schedule, including nights, weekends, and holidays as needed.

Great Wolf Lodge is an equal opportunity employer and welcomes applications from diverse candidates.



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