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Customer Experience Specialist

2 months ago

Bloomington, Illinois, United States Best Buy Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, building strong relationships with our customers, and driving sales growth.

Key Responsibilities

  • Provide warm and friendly greetings to customers, engaging them in a personalized and consultative manner.
  • Utilize acquired skills and knowledge to recommend products and services that meet customers' current and future needs.
  • Serve as a brand ambassador, bringing passion and enthusiasm for the Best Buy brand, customer service, and technology to every customer interaction.
  • Assist customers with sales orders, returns, and exchanges, ensuring a seamless and satisfying experience.
  • Apply knowledge and expertise through ongoing learning and self-development, staying current on skills and promotional initiatives.
  • Contribute to profitable growth through critical business drive times, supporting our customer obsession.
  • Maintain merchandising and ensure the department is clean and well-stocked.
  • Collaborate with supervisors and associates in other departments to achieve shared goals.

Requirements

  • Ability to work in a fast-paced, team-oriented environment.
  • Flexibility to work a variety of shifts, including weekends, nights, and holidays.

About Best Buy

At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We're committed to being one of the best companies for our customers and employees by fully embracing people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring our workforce is reflective of the communities we serve.