Customer Service Representative
4 weeks ago
Overview:
We are seeking a highly skilled Customer Service Specialist to join our team at Orkin. As a critical member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.
Key Responsibilities:
- Field incoming requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.
- Lead with empathy and a service mindset, ensuring every customer has an experience that meets or exceeds their expectations.
- Coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.
Requirements:
- Previous experience in Customer Service or Sales preferred.
- High School Diploma or equivalent required.
- Ability to pass a drug screen and background check is required.
- Excellent interpersonal and communication skills.
- Basic computer skills in various software and web-based applications.
- Proficient in Microsoft Office.
- Strong attention to detail and follow through.
- Demonstrated ability to prioritize tasks and manage time efficiently.
What We Offer:
- Competitive pay range of $15-$16 per hour.
- Comprehensive benefits package including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match, employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, dependent scholarship awards.
- Industry-leading, quality, comprehensive training program.
About Orkin:
- Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
- The Pest Management Industry is growing and is a recession-resistant line of business.
- We value being part of a team and supporting the community.
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