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Client Engagement Specialist

2 months ago

Rockport, Indiana, United States Riverside Community Care Full time
Position Overview:


Riverside Community Care is dedicated to fostering a supportive environment for our workforce, ensuring a strong partnership across all divisions.


Key Responsibilities:


1. Collaborate with the recruitment team to maintain a steady influx of qualified candidates, facilitating timely hiring through effective branding and sourcing strategies.


2. Cultivate a positive organizational culture by enhancing the onboarding experience, training, and ongoing development initiatives.


3. Identify and promote leadership development opportunities, while recommending tailored training solutions to meet identified needs.


4. Partner with management to effectively address and resolve employee relations matters.


5. Engage with various business segments to nurture organizational talent at all levels, actively participating in performance evaluations, talent assessments, and promotional processes.


6. Educate relevant business units on essential processes and policies related to recruitment, promotion, corrective actions, and attendance management.


7. Collaborate with corporate divisions (such as Risk, Benefits, and Training) to ensure consistency and ongoing workforce development.


8. Enhance employee retention through:

  • Development and execution of effective employee relations strategies
  • Comprehensive training and development programs
  • Implementation of impactful incentive initiatives


9. Stay informed about legal requirements and government regulations pertaining to Human Resources practices.


10. Commit to continuous professional growth and self-improvement.


11. Undertake additional responsibilities as assigned.


Essential Qualities:


Safety Awareness: Maintain vigilance regarding workplace safety and proactively address any hazardous conditions.


Adaptability: Demonstrate effectiveness in diverse environments and with varying responsibilities.


Communication and Organization: Establish clear action plans to achieve specific objectives, ensuring effective resource allocation in a dynamic setting.


Innovation: Generate creative solutions to workplace challenges.


Talent Development: Enhance the skills and competencies of team members through targeted development activities.


Customer Service Focus: Build strong customer relationships by actively listening, understanding needs, and prioritizing customer satisfaction.


Qualifications:


- Bachelor's or Associate's Degree in Human Resources or a related field is preferred.


- Professional Human Resources certification is a plus.


- 1-2 years of experience in a Generalist or Recruitment role, ideally within a manufacturing context.


- Proficient in computer applications, including MS Office.


- Strong verbal and written communication skills.


- Excellent problem-solving, critical thinking, and conflict resolution abilities.


- Willingness to travel as required by business needs.


Additional Requirements:


- Exceptional communication, interpersonal, and organizational skills.


- Intermediate proficiency in Microsoft Office applications.


- Valid driver's license and reliable transportation.