Process Development Specialist

1 day ago


Maple Plain, Minnesota, United States Proto Labs Full time
Operational Excellence

As an Operations Manager on our Customer Success team, you will be responsible for driving operational functions, enhancing process development, and fostering cross-functional collaborations to ensure exceptional employee and customer experiences.

Salary Information

The estimated salary range for this role is $90,400 - $135,600 per year, which includes a competitive base wage and other earnings, such as incentives and commissions.

Key Performance Indicators:
  • Develop and implement processes to drive success in CSO activities, aligning with company goals and enhancing team efficiency.
  • Manage business integration efforts regarding network, factory operations, and strategic partnership changes, ensuring seamless transitions and operational alignment.
  • Collaborate closely with the Finance team to analyze data, dashboards, and performance metrics to enhance decision-making and business outcomes.
Requirements:
  • 5+ years of experience in operations management, preferably within a Customer Success or Customer Service environment.
  • 3+ years of leadership experience with experience managing and developing a team of exempt employees.
  • Strong leadership skills with a track record of developing high-performing teams.
Our Culture

Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We value diversity, creativity, and entrepreneurship, and we believe that our people fuel our culture and make it feel like home.


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