Help Desk Technician

4 weeks ago


Syracuse, New York, United States SysTechCorp Inc Full time

SysTechCorp Inc is seeking a skilled Desktop Support Specialist to join their team.

Key responsibilities include:

  • Providing tier 3 support to customers with complex technical issues
  • Configuring and troubleshooting virtual machines running Windows operating systems
  • Configuring and troubleshooting multiple Windows operating systems, including Windows 11, 10, 7, and XP
  • Configuring and troubleshooting virtual networking with VMware Player
  • Utilizing Microsoft management tools (Active Directory, Intune, etc.) within the Azure environment
  • Maintaining knowledge and awareness of IT security principles and practices
  • Knowledge and/or experience with the operational technology (OT) environment is a plus
  • Providing strong written and verbal communication skills to effectively interact with customers
  • Traveling up to 75% of the time

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