Help Desk Analyst

4 weeks ago


Syracuse, New York, United States DUMAC Business Systems, Inc. Full time
Job Summary

We are seeking a highly skilled and motivated Help Desk Analyst to join our team at DUMAC Business Systems, Inc. The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving hardware and software issues, and working collaboratively with our team to ensure seamless service delivery.

Key Responsibilities
  • Provide technical support to customers via phone, email, and in-person
  • Troubleshoot and resolve hardware and software issues
  • Configure and set up computer systems and networks
  • Work collaboratively with our team to ensure seamless service delivery
  • Participate in on-call rotation and work weekend shifts
Requirements
  • Associate degree in Computer Science or a related field
  • Excellent written and verbal communication skills
  • Ability to work independently and as part of a team
  • Proficiency in Microsoft Office programs
  • Preferred qualifications: problem-solving and analytical skills, ability to manage multiple projects
What We Offer
  • Competitive hourly rate: $23.00/hour
  • 401(k) savings plan match
  • Health coverage (medical, dental, vision)
  • HSA + employer contribution
  • Employer-paid life insurance
  • Short & long term disability
  • Legal/ID theft plans
  • Generous PTO and holiday schedule
  • Pet insurance
About Us

DUMAC Business Systems, Inc. is an equal employment opportunity employer. We are committed to providing a work environment that is free from discrimination and harassment. We welcome applications from diverse candidates and are an affirmative action employer.



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