Current jobs related to Help Desk Technician - Memphis, Tennessee - Southwest Tennessee Community College

  • Help Desk Technician

    3 weeks ago

    Memphis, Tennessee, United States Baptist Memorial Full time

    Job SummaryAs a Technician-Help Desk Associate at Baptist Memorial Health Care, you will play a vital role in providing technical assistance to computer system users. Your primary responsibility will be to troubleshoot software and hardware issues on various devices, including laptops, desktops, tablets, and smartphones.Key ResponsibilitiesProvide technical...

  • Help Desk Technician

    4 weeks ago

    Memphis, Tennessee, United States Southwest Tennessee Community College Full time

    Job SummaryThis is a full-time, fiscal year position in the Department of Infrastructure Services under the general supervision of the Assistant Director of Infrastructure Services. The primary responsibility is to provide technical support for all microcomputer and related equipment at the college.Key ResponsibilitiesProvide technical assistance to...

  • Help Desk Technician

    4 weeks ago

    Memphis, Tennessee, United States Baptist Memorial Full time

    Job SummaryAs a Help Desk Technician at Baptist Memorial Health Care, you will play a critical role in providing technical support to our employees. Your primary responsibility will be to troubleshoot and resolve technical issues related to computer systems, software, and hardware.Key ResponsibilitiesProvide technical assistance to computer system users,...

  • Help Desk Technician

    2 weeks ago

    Memphis, Tennessee, United States Southwest Tennessee Community College Full time

    Job SummaryThis is a full-time position in the Department of Infrastructure Services under the general supervision of the Assistant Director of Infrastructure Services. The primary responsibility is to provide technical support for all microcomputer and related equipment at the college. The operating environment includes PC microcomputers with Microsoft...

  • Help Desk Technician

    3 weeks ago

    Memphis, Tennessee, United States Baptist Memorial Full time

    Job SummaryAs a Technician-Help Desk Associate at Baptist Memorial Health Care, you will provide technical assistance to computer system users, troubleshoot software and hardware issues, and maintain current knowledge of hospital information systems, software, networks, and telecommunications technologies.ResponsibilitiesProvide technical assistance to...

  • Help Desk Associate

    1 month ago

    Memphis, Tennessee, United States Baptist Memorial Healthcare Corporation Full time

    Job SummaryAs a Help Desk Associate at Baptist Memorial Health Care Corporation, you will be responsible for providing technical assistance to computer system users, troubleshooting software and hardware issues, and resolving basic support issues. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.Key...

  • Help Desk Specialist

    2 weeks ago

    Memphis, Tennessee, United States SureStaff LLC Full time

    Job Title: Help Desk AnalystAt SureStaff LLC, we are seeking a skilled Help Desk Analyst to provide top-notch technical support to our end-users. As a key member of our IT team, you will be responsible for delivering first-level and second-tier technical support for hardware and software issues on desktop computers.Key Responsibilities:Provide technical...

  • Help Desk Associate

    2 months ago

    Memphis, Tennessee, United States Baptist Memorial Healthcare Corporation Full time

    Job SummaryAt Baptist Memorial Health Care Corporation, we are seeking a skilled Help Desk Associate to join our team. As a Help Desk Associate, you will be responsible for providing technical assistance to computer system users, solving problems, and maintaining current knowledge of hospital information systems, software, networks, and telecommunications...

  • Help Desk Support Specialist

    1 month ago

    Memphis, Tennessee, United States K2 Staffing Full time

    Job Title: Help Desk Support SpecialistWe are seeking a highly skilled and experienced Help Desk Support Specialist to join our team at K2 Staffing. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients, troubleshooting and resolving IT issues, and ensuring that our clients' systems are running smoothly.Key...

  • Help Desk Technician

    3 weeks ago

    Memphis, Tennessee, United States Pomeroy Technologies Full time

    Job Title: Deskside Support TechnicianAt Pomeroy Technologies, we are seeking a highly skilled and detail-oriented Deskside Support Technician to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our clients, ensuring their technology-related issues are resolved efficiently and...

  • Help Desk Mobility Support Specialist

    1 week ago

    Memphis, Tennessee, United States ARS-Rescue Rooter Full time

    As a key member of our team at ARS-Rescue Rooter, the Mobility Support Specialist - Help Desk will play a vital role in ensuring our mobility users receive top-notch support.Main Responsibilities:Respond to incoming calls and manage the help desk ticket queue to provide timely assistance to our mobility users.Offer smartphone or tablet assistance, including...

  • Help Desk Mobility Support Specialist

    2 weeks ago

    Memphis, Tennessee, United States ARS-Rescue Rooter Full time

    Job DescriptionOverviewARS-Rescue Rooter is a leading provider of plumbing and HVAC services with a strong presence in the continental United States. To maintain our competitive edge, we rely on mobile technology to streamline our operations. Our goal is to provide exceptional support to our employees, ensuring they have the tools and resources needed to...

  • Help Desk Associate

    3 weeks ago

    Memphis, Tennessee, United States Baptist Memorial Full time

    Job SummaryAs a Help Desk Associate at Baptist Memorial Health Care, you will provide technical assistance to computer system users, troubleshoot software and hardware issues, and resolve basic support issues. You will also maintain current knowledge of hospital information systems, software, networks, and telecommunications...

  • Help Desk Mobility Support Specialist

    2 weeks ago

    Memphis, Tennessee, United States ARS-Rescue Rooter Full time

    Job DescriptionARS-Rescue Rooter is a national provider of plumbing and HVAC services with 70+ locations in the continental United States, 6,000+ employees, and over $1B in annual revenue. To maintain our competitive edge, we rely on mobile technology to support our employees. Our goal is to provide timely and effective resolutions to mobile device...

  • Front Desk Supervisor

    2 weeks ago

    Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

    Front Desk SupervisorSheraton Memphis Downtown is a renowned hotel in the heart of downtown Memphis, Tennessee, offering a dynamic work environment. As a Front Desk Supervisor, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city. The hotel provides a range of employment opportunities,...

  • Front Desk Manager

    4 weeks ago

    Memphis, Tennessee, United States Sheraton Memphis Downtown Full time

    Front Desk Manager Job DescriptionSheraton Memphis Downtown is a renowned hotel located in the heart of downtown Memphis, Tennessee, offering a dynamic and exciting work environment. As a Front Desk Manager, you will be part of a trusted Marriott brand known for its Southern charm, exceptional service, and prime location in the city.Key...

  • Front Desk Representative

    1 month ago

    Memphis, Tennessee, United States Hampton Inn Memphis Walnut Full time

    Job Title: Front Desk AgentAt Hampton Inn Memphis Walnut, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay for our guests.Responsibilities:Provide...

  • Maintenance Technician

    3 weeks ago

    Memphis, Tennessee, United States Kuehne+Nagel Full time

    Job Title: Maintenance TechnicianWe are seeking a skilled Maintenance Technician to join our team at Kuehne+Nagel. As a key member of our distribution site in Memphis, Tennessee, you will play a vital role in ensuring the smooth operation of our equipment and facilities.Your RoleReporting to the Maintenance Supervisor, you will be responsible for performing...

  • Medical Laboratory Technician

    4 weeks ago

    Memphis, Tennessee, United States Host Healthcare Full time

    Job Title: Medical Laboratory TechnicianHost Healthcare is seeking a skilled Medical Laboratory Technician to join our team for a travel assignment in Memphis, Tennessee.Job Summary:We are looking for a highly motivated and detail-oriented Medical Laboratory Technician to work in a fast-paced laboratory setting. As a Medical Laboratory Technician, you will...

  • Automotive Technician

    4 weeks ago

    Memphis, Tennessee, United States Monro, Inc. Full time

    Join Our Team as an Automotive TechnicianWe are seeking a skilled and motivated Automotive Technician to join our team at Monro, Inc. As an Automotive Technician, you will be responsible for the efficient diagnosis, repair, and maintenance of our guests' vehicles.Key Responsibilities:Perform brakes, suspension, tire installation, scheduled maintenance, and...

Help Desk Technician

2 months ago

Memphis, Tennessee, United States Southwest Tennessee Community College Full time
Job Summary

This is a full-time, fiscal year position in the Department of Infrastructure Services under the general supervision of the Assistant Director of Infrastructure Services.

Key Responsibilities
  • Provide technical assistance to customers via phone, remote support, or email and diagnose and resolve computer system problems.
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs using RemedyForce.
  • Follow-up and update customer status and information.
  • Manage and maintain computer inventory.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
Requirements
  • High School or equivalent; plus two (2) years training in basic electronics or computer maintenance; with minimum of three (3) years experience in computer repair/maintenance.
  • Equivalent training and or experience will be considered.
  • Knowledge of current microcomputer technology and equipment including: (Intel and Intel compatible) microcomputers or Macintosh microcomputers.
Preferred Qualifications
  • Associates degree in computer technology or a related discipline is preferred.
  • At least six (6) months' experience as a microcomputer technician or technical support help desk analyst in a networked microcomputer environment is preferred.
Knowledge, Skills, and Abilities
  • Knowledge of current network technology and equipment including wide area networking, and local area networking.
  • Skills in solving problems excellently.
  • Skills in communication and interpersonal.
  • Ability to read and interpret engineering drawings and technical documentation.
  • Ability to repair, maintain, and install microcomputer equipment.
  • Ability to communicate with contractor.
  • Ability to lift 50 pounds.
  • Ability to diagnose and resolve basic technical issues.
  • Proven experience as a help desk technician or other customer support role.
  • Tech savvy with working knowledge of office automation products, databases and remote control.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Proficiency in English.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
Physical Demands/Working Conditions
  • Work is conducted almost exclusively indoors in an office setting and involves use of standard office equipment, such as computer, phone, copier, etc.
  • Job involves moderate physical exertion required for occasional prolonged periods of lifting, carrying, balancing, climbing, stooping, kneeling, crouching, or crawling.
  • Job may also involve occasional moderate lifting of items or objects weighing up to 50 lbs.