Service Desk Technician

1 month ago


GondrecourtleChâteau, Grand Est, United States Logicalis Full time
Job Summary

We are seeking a highly skilled Service Desk Technician to join our team at Logicalis. As a key member of our support team, you will be responsible for providing exceptional technical support to our clients via phone, email, and chat.

Key Responsibilities
  • Provide technical support for various PC hardware and software applications, including Windows 7, Windows 10, and Microsoft Office products.
  • Assist users in troubleshooting Outlook and other Microsoft applications.
  • Support mobile devices, including configuration and email sync.
  • Handle 50-60 issues per day efficiently and appropriately.
  • Maintain regular and punctual attendance.
  • Utilize Active Directory database to reset network passwords.
  • Assist users in adding and changing network printers.
  • Provide technical support for VPN connectivity issues.
  • Control user's computers utilizing remote access tools.
  • Troubleshoot remote access connectivity problems.
Requirements
  • 1 year experience in a call center or service desk environment.
  • Knowledge of various PC hardware and software applications, including operating systems, office software, and cloud support.
  • Effective troubleshooting and documentation skills.
  • Proficient use of Microsoft Office applications.
  • Strong technical and client interaction skills.
  • Self-starter with excellent organizational, administrative, and interpersonal skills.
Working Conditions

This role requires a personal smartphone with 2-factor authentication capabilities for work-related tasks.

The physical demands of this role include sitting, talking, seeing, hearing, and using hands and arms. The employee may occasionally lift and/or move up to 10 pounds.



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