Customer Success Specialist
3 weeks ago
Avant Assessment is a leading provider of language proficiency solutions that empower individuals and organizations to achieve their goals through effective communication. Our mission is to bridge the gap between language proficiency and cultural identity, promoting a brighter future for all.
Job SummaryWe are seeking a highly motivated and organized Customer Success Specialist to join our team. As a key member of our customer success team, you will be responsible for ensuring seamless customer experiences, collaborating with account managers, and driving sales initiatives. If you have excellent communication skills, a strong attention to detail, and a passion for language learning, we encourage you to apply.
Responsibilities- Collaborate with account managers to drive sales initiatives and ensure optimal customer satisfaction
- Communicate effectively with customers via phone and email
- Input relevant sales, order processing, and other data into the CRM database (Salesforce)
- Assist in maintaining Salesforce data hygiene
- Process orders related to individual test takers
- Develop a detailed understanding of Avant's language assessment and training products
- Assist in ensuring successful onboarding of new clients and successful test implementations of new and existing clients
- Manage the Avant online store
- Write and edit internal documents as needed
- Excellent organizational and time management skills
- Customer service skills
- Quick learner
- Problem solver/self-sufficient
- Excellent oral and written communication skills
- Strong attention to detail
- Collaborative team-oriented approach
- Google Suite & MS Office
- Familiarity with remote work tools such as Zoom, Slack, etc.
- CRM knowledge (Salesforce, etc.), a plus
- Interest in language learning, a plus
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