Financial Services Professional
3 weeks ago
Wells Fargo Bank is seeking a skilled Financial Services Professional to join our team in the Consumer, Small & Business Banking division.
This role involves delivering exceptional customer experiences through proactive outreach and proposing relevant products, services, and digital solutions. You will assist customers with basic requests related to account openings, service requests, and credit applications, while developing a deep understanding of bank products and services to connect with customers' needs.
The successful candidate will have strong communication skills, be able to educate and connect customers with technology, and help them succeed financially by introducing them to additional team members as needed. Additionally, this position requires registration on the Nationwide Mortgage Licensing System (NMLS), and ongoing regulatory requirements must be met.
Compensation and BenefitsThe estimated annual salary for this role is between $43,920 and $57,235, with eligibility for a 34% hourly base pay differential increase based on location and qualifications. Wells Fargo provides comprehensive benefits to protect employees' physical and financial health and support their future goals.
Key Responsibilities- Deliver exceptional customer experiences through proactive outreach and product proposals.
- Assist customers with basic requests related to accounts, services, and credit applications.
- Develop a deep understanding of bank products and services to meet customer needs.
- Meet ongoing regulatory requirements, including NMLS registration.
- 6+ months of customer-facing experience or equivalent demonstrated through work experience, training, military experience, or education.
- Customer service focus with experience handling complex transactions across multiple systems.
- Proactive engagement with customers through outreach via phone or email.
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