Order Management Specialist

5 days ago


West Nyack, New York, United States Buffalo Wild Wings Full time
Key Accountabilities
The Order Management Specialist is accountable for positively representing the Buffalo Wild Wings brand as a first point of contact for guests. Key responsibilities include:

Main Responsibilities:
  • Answering phone calls within three rings and inquiring about the reason for the call to tailor responses accordingly.
  • Getting permission from guests to place them on hold and suggesting beverage, sharable, or dessert options while they wait.
  • Handling POS transactions efficiently, delivering food to guests, and confirming orders upon delivery.
  • Giving and welcoming feedback, contributing to building a positive team spirit, and putting the success of the team above individual interests.


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