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Customer Service Team Member

2 months ago

Lincoln, Nebraska, United States PMTD Restaurants Full time

About Us

PMTD Restaurants is a dynamic and customer-focused organization that prides itself on delivering exceptional dining experiences. As a key member of our team, you will play a vital role in ensuring that our customers receive the highest level of service and satisfaction.

Job Summary

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Service Team Member. In this role, you will be responsible for providing exceptional service to our customers, preparing our menu items to the highest standards, and maintaining a clean and safe environment for our guests.

Key Responsibilities

  • Step Change Thinker
    • Take initiative in solving problems and improving processes to drive business results.
  • Know How Builder
    • Develop and maintain knowledge of our menu, products, and services to provide accurate information to customers.
  • People Grower
    • Model our company culture and values by demonstrating a positive attitude, respect, and empathy towards colleagues and customers.
    • Recognize and reward colleagues for their contributions and achievements.
  • Action Driver
    • Deliver exceptional customer service by greeting customers warmly, listening to their needs, and resolving issues promptly.
    • Prepare menu items to the highest standards, ensuring quality, safety, and presentation.
    • Meet or exceed sales targets by suggestive selling and promoting our products and services.
  • Intentionality to Lead
    • Take ownership of your role and responsibilities, seeking opportunities to improve and grow.

Requirements

  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends.
  • Ability to lift up to 25 pounds and carry up to 30 feet.
  • Ability to stand and walk for a majority of the work shift.
  • Knowledge of and compliance with company policies and procedures.

What We Offer

PMTD Restaurants offers a competitive compensation package, opportunities for career growth and development, and a dynamic work environment that values teamwork and customer satisfaction.