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IT Support Specialist

3 months ago

Saint Paul, Minnesota, United States PCs for People Full time
Job Overview

Position Summary

The Computer Technician role is a full-time position focused on the technical operations of computer systems. The ideal candidate will demonstrate strong problem-solving skills and a thorough understanding of computer hardware and network functionalities.

Core Responsibilities

  • Refurbishing and repairing donated computer equipment
  • Collaborating with management to enhance operational processes
  • Troubleshooting computer issues effectively
  • Sanitizing hard drives securely
  • Implementing disk imaging techniques
  • Executing automated installations of operating systems
  • Disassembling and reassembling computer units
  • Providing technical support via telephone
  • Managing the loading and unloading of computer systems
  • Refurbishing both desktops and laptops
  • Diagnosing and resolving technical problems
  • Delivering exceptional customer service
  • Upgrading online orders as necessary
  • Understanding various imaging requirements for devices
  • Achieving daily and weekly refurbishment targets
  • Comprehending and meeting KPI objectives
  • Maintaining a clean and organized workspace
  • Quality checking hard drives
  • Performing additional duties as required

Qualifications and Skills

  • High school diploma or equivalent is required
  • Experience in computer repair and refurbishment
  • Familiarity with Windows deployment and imaging is advantageous
  • Strong analytical and critical thinking skills
  • Ability to lift and move items weighing over 50 pounds regularly
  • Genuine passion for technology and computers
  • Proficient in estimating and adhering to deadlines
  • Extensive experience with computers and the internet in a Windows environment is essential
  • Excellent verbal and written communication abilities
  • Meticulous attention to detail
  • Flexibility and resilience in adapting to change
  • Self-motivated with a desire for ongoing learning and development
  • Capability to work effectively in a warehouse setting

Employee Benefits

As a growing non-profit organization, we anticipate this position will contribute to our ongoing success. We foster a casual and enjoyable team-oriented atmosphere. Our benefits package includes comprehensive health coverage (medical, dental, vision), 401k matching, disability insurance, life insurance, and flexible paid time off.

Equal Opportunity Employer.