B2B Customer Service Representative

4 weeks ago


Madison, Wisconsin, United States Oakhouse Bakery Full time
Job Description

Oakhouse Bakery is seeking a highly skilled B2B Customer Service Specialist to provide exceptional support to external customers and internal stakeholders.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or in-person regarding order status, product information, and delivery schedules.
  • Provide timely and accurate service while building relationships with customers by offering high-value, quality service.
  • Track and update the status of customer purchase orders via Excel and communicate with the production team to ensure orders are fulfilled accurately and on time.
  • Prepare and send invoices to customers in a timely manner, ensuring accuracy of invoicing details, including pricing, quantities, and terms.
  • Develop and maintain production schedules based on customer orders and inventory levels, adjusting schedules as needed based on changes in order volume or production capacity.

Requirements:

  • 2+ years of Customer Service experience or college degree.
  • Exceptional written and verbal communication skills with proven ability to communicate in a clear and concise manner over multiple platforms.
  • Demonstrated proficiency with Microsoft Office products.
  • Strong focus on customer satisfaction with the ability to maintain patience, professionalism, and politeness in challenging situations.

Preferred Qualifications:

  • Working familiarity with ERP software.
  • Experience communicating with 3PL companies.

Physical Demands:

  • Ability to work at computer station for extended periods of time.
  • Ability to move from workstation to other areas of the building and throughout the campus.

Salary: $22 - $24 / hr



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