Asset Management Operations Specialist
3 days ago
We are seeking an experienced Asset Management Operations Specialist to join our team at Innova Solutions. As an Asset Management Operations Specialist, you will be responsible for providing administrative support to our Asset Management Group, including daily tasks, project assignments, and life cycle management.
Key Responsibilities- Provide life cycle management support for specific programs, including early and end-of-lease quoting.
- Ensure all program agreements are understood and adhered to when quoting, OT, and Healthcare programs.
- Follow and adhere to existing SLA agreements.
- Understand system quote calculations and manual quoting when necessary.
- Answer basic questions related to quotes and Net Investment quotes.
- Distribute requests to appropriate remarketers accurately and timely.
- Manage team email box, including timely distribution of all requests.
- Reconcile unapplied cash to ensure accurate posting and accounting.
- Process check applications accurately and timely, including terminations, large family, continue to bill, and consignments.
- Research and submit refund requests.
- Reconcile accounts when necessary for accurate invoicing and delinquency.
- Research, review, and resolve any receipts related to Continue to Bill (Non-Returned Equipment or WOP).
- Open, review, and document all incoming mail in a timely manner.
- Gather, distribute, and report on all correspondence, including basic contract and vendor information.
- Send cancellation rejection letters depending on lease criteria.
- Answer all overflow calls as presented by phone queue.
- Handle heavy volume at times and answer basic lease questions.
- Generate and track Missing and Damaged invoices (Inventory).
- Administer second and final demand letters for non-returned equipment.
- Reconcile and update inventory reports.
- Process any large requests, including large family account quoting, special programs, etc.
- 1-3 years' experience within an equipment leasing environment.
- Excellent communication skills, both written and verbal.
- Microsoft Office experience, including Word and Excel.
- Advanced Excel experience.
- Great communication and work closely with a team.
- Deal with customers/good phone-customer service skills.
- Work in a fast-paced environment.
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