Field Service Technician

2 days ago


Sheboygan, Wisconsin, United States TDS Telecom Full time
About the Role

We are seeking a highly skilled and experienced Field Service Technician to join our team at TDS Telecom. As a Field Service Technician, you will play a critical role in ensuring the smooth operation of our telecommunications network by installing, maintaining, and repairing equipment and facilities.

Key Responsibilities
  • Installation and Maintenance: Assist with and perform on-site installations, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers.
  • Troubleshooting and Repair: Assist with and provide troubleshooting support techniques and corrections. Respond to trouble dispatches.
  • Record Systems Maintenance: Assist with and provide support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
  • Customer Service: Provide excellent customer service. Proactively educate and sell TDS products and services to customers.
  • Knowledge and Skills: Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
Requirements
  • Valid Driver's License: Must have and maintain a valid driver's license.
  • Attendance: Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
Preferred Qualifications
  • Background Check: Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
  • Availability: Requires being available for on-call/standby responsibilities and may require occasional travel. Must be willing to work overtime as needed.
  • Safety Training: Upon hire, must successfully pass all components of the Safety Course curriculum.
  • DOT Requirements: Ability to maintain DOT (Department of Transportation) requirements in relation to operating vehicles with a combined GVRW (Gross Vehicle Weight Rating) of >10,000 lbs.
  • Technical Skills: A+ certification and computer networking experience. Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
  • Computer Applications: Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, and MS Excel.
  • Customer Service and Sales: Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
  • Organizational Skills: Proven organizational skills and ability to multi-task.
  • Manual Transmission: Ability to operate vehicles with manual transmissions.
About TDS Telecom

TDS Telecom is a leading provider of fiber internet service with over 50 years of experience. We are building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 8 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to businesses. In addition, we provide innovative TV entertainment and advanced phone services.

We are committed to providing excellent customer service and exceeding customer expectations by performing extraordinary customer service, identifying customer needs, and providing them with communications solutions.



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