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Customer Experience Specialist

1 month ago

Ocala, Florida, United States Spherion Full time

Job Summary: We are seeking a highly motivated and customer-focused Customer Experience Specialist to join our team at Spherion. As a key member of our Servicing Department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
- Effectively identify customer needs and resolve issues in a timely and professional manner
- Exceed daily, weekly, and monthly call performance targets and metrics
- Handle inbound and outbound calls, including welcome and payment reminder calls
- Accurately respond to and educate borrowers on inbound service inquiries
- Maintain accurate borrower records and update customer account information
- Follow and deliver scripted campaigns as assigned

Requirements:
- 1-4 years of customer service experience in a call center environment
- Intermediate level of proficiency in Microsoft Office programs (Word, Excel, and PowerPoint)
- Excellent communication and organizational skills
- Ability to multitask and effectively manage time

What We Offer:
- Competitive hourly rate starting at $16.00
- Comprehensive benefits package, including health insurance and incentive programs
- Opportunities for growth and development in a dynamic and supportive team environment

How to Apply:
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, please submit your application today