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Store Operations Supervisor

2 months ago

Pittsburgh, Pennsylvania, United States Bruster's of Ingomar Full time
Job Overview

We are seeking a dedicated Shift Supervisor to manage our ice cream shop operations effectively. This role is essential in ensuring a delightful experience for our customers while maintaining high standards of product quality and staff performance.

Key Responsibilities:
  • Customer Engagement: Guarantee customer satisfaction by providing timely service and utilizing excellent customer service skills.
  • Quality Assurance: Conduct regular product quality checks to ensure compliance with established procedures regarding weights and sizes.
  • Staff Development: Mentor and train new team members, fostering a positive work environment.
Operational Duties:
  • Sanitation Standards: Ensure adherence to proper cleaning protocols throughout the store.
  • Production Support: Assist in ice cream production as needed, stepping in as a backup for the ice cream maker.
  • Physical Requirements: Ability to lift up to 50 lbs as part of daily responsibilities.
Benefits:
  • Employee discounts
  • Free uniforms
  • Opportunities for training and development